install failed

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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JimR
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install failed

Post by JimR » Mon Oct 23, 2017 6:16 pm

I just tried to install TeeChart on my office computer. After it asked for license and password the install stops with an error saying that this version of TeeCalc is not compatible with the version of Windows I am running. I am using Windows 10 Pro version 1703. I tried to upload a screenshot of the rather long error message but the forum said I could not upload a file with an extension of bmp. I then tried PDF but it would not accept that either. Finally it let me upload a .jpg file.
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Yeray
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Re: install failed

Post by Yeray » Tue Oct 24, 2017 7:39 am

Hello,

The same installer works fine in some machines with the same OS here. Please make sure:
- You install TeeChart into an empty folder.
- You have enough privileges. Try running the installer "as administrator".
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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JimR
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Re: install failed

Post by JimR » Thu Oct 26, 2017 7:58 pm

I uninstalled and deleted all files that I could find related to TeeChart and it installed ok this time. Thanks.

Yeray
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Re: install failed

Post by Yeray » Fri Oct 27, 2017 6:51 am

Hello,
JimR wrote:I uninstalled and deleted all files that I could find related to TeeChart and it installed ok this time. Thanks.
Good! I'm glad to hear it works fine for you now!
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

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