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Install Error - TeeChart Files to AUTO install cannot be found

Posted: Tue Jan 04, 2022 5:20 pm
by 16590887
Delphi Sydney
Install version 2021.33

I am getting the following error when installing. (Install Error1.jpg)
Install Error1.jpg
Install Error1.jpg (26.13 KiB) Viewed 8981 times
I let it finish and tried to install "TeeInstall.exe" and it also gave an error "TeeChart files cannot be found under current folder structure" (InstallError2.jpg)
Install Error2.jpg
Install Error2.jpg (58.01 KiB) Viewed 8981 times

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Wed Jan 05, 2022 7:00 am
by yeray
Hello,

It works for me from the "Delphi27" folder but we'll revise that.
In the meanwhile, could you please try to move TeeInstall.exe to "Delphi27.win32" and run it from there?

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Wed Jan 05, 2022 3:37 pm
by 16590887
I tried moving the exe to the "Delphi27.win32" folder , and got the same error.
Install Error3.jpg
Install Error3.jpg (82.03 KiB) Viewed 8948 times

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Thu Jan 06, 2022 10:32 pm
by yeray
Hello,

Could you please check if the "Delphi27\Delphi27.win32\Bin" folder contains the design-time packages?
designtimepackages.png
designtimepackages.png (2.4 KiB) Viewed 8927 times

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Fri Jan 07, 2022 3:40 pm
by 16590887
Yes, those packages are there.
TeeTreeBPls.jpg
TeeTreeBPls.jpg (80.57 KiB) Viewed 8900 times

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Mon Jan 10, 2022 7:57 am
by yeray
Hello,

Those errors should appear when TeeInstall fails to find those files.
I'm sorry for the time spent on this.
I'd try to install the packages manually. To do so:
- Go to the list of packages ("Component\Install Packages...").
- Click on "Add..." and browse to the design-time package (DclTeePro927.bpl) in the "Bin" folder you showed in the last screenshot.
- If it gives an error saying it can't find the runtime package (TeePro927.bpl), then go to the "Delphi27\Delphi27.win32\System" folder and check if that package exists. If it exists, copy it to the "C:\Windows\SysWOW64" folder. For Win64, also copy the runtime package (TeePro927.bpl) from "Delphi27\Delphi27.win64\System" to "C:\Windows\System32". Close and reopen the IDE, and try to add the design time package again.

If you are interested in Firemonkey, then do the same steps above with the DclFMXTeePro927.bpl design-time package at the "Bin" folder and the FMXTeePro927.bpl runtime package at the "System" folder.

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Mon Jan 10, 2022 3:13 pm
by 16590887
I got a "Can't Load package" error so I did as instructed and copied the two "TeePro927.bpl" files to SysWOW64 and System32 folders. I still get the exact same error. I see the 924 files were already there, does that provide any hints?
PackageInstallError.jpg
PackageInstallError.jpg (96.46 KiB) Viewed 8853 times

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Mon Jan 10, 2022 7:40 pm
by yeray
Hello,

Maybe you don't have enough rights. Could you please try to open the IDE with high privileges (as administrator) and try to add the package again?

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Tue Jan 11, 2022 3:51 am
by 16590887
Nope, I tried running as admin. Same Error.

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Wed Jan 12, 2022 3:10 pm
by yeray
Hello,

Is this the same machine you are using at this topic?
I'm starting to think there must some relevant/unexpected configuration we aren't being able to handle here.

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Wed Jan 12, 2022 3:59 pm
by 16590887
Yes, I decided to try the source code since the normal one wasn't working.
We have one teammate who successfully installed the source code version, I am the first to use the regular version. Should I have him try to install the normal version as well, or could that cause issues?

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Thu Jan 13, 2022 7:26 am
by yeray
Hello,
INL wrote:
Wed Jan 12, 2022 3:59 pm
Yes, I decided to try the open source since the normal one wasn't working.
Source, not open :oops:
INL wrote:
Wed Jan 12, 2022 3:59 pm
We have one teammate who successfully installed the source code version, I am the first to use the regular version. Should I have him try to install the normal version as well, or could that cause issues?
It would be interesting to know what's "wrong" in this machine so we can make TeeRecompile/TeeInstall to handle that situation.
Could you tell us more information about it? What Windows version, what RAD Studio build, how did you install it, what user did install RAD Studio and TeeChart, do other 3rd party components install fine,...?

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Fri Jan 21, 2022 5:04 pm
by 16590887
Sorry, I meant "source code version", not "open source"

I found the issue!
Something got corrupted or I did something wrong, when I ran the TeeInstall.exe the first time. When I ran it it asked if I wanted to back up the data. I made a copy the Studio\21.0 folder and continued. I just restored this folder, and then ran the TeeInstall.exe again and it worked fine.

Re: Install Error - TeeChart Files to AUTO install cannot be found

Posted: Sat Jan 22, 2022 12:21 pm
by yeray
Hello,
INL wrote:
Fri Jan 21, 2022 5:04 pm
I found the issue!
I'm glad to hear that!