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Downloads are not working
Posted: Mon Apr 08, 2024 1:50 am
by 16597411
When selecting a download (e.g. TeeChartVCLFMX-2023.39.exe from the Client Access > binary installers), it only downloads about 2k of data. I've tried with Firefox and Chrome, same result.
I've tried different files also, but they all only send about the same sized files (2,157 bytes).
I disabled A/V firewalls and Auto-Protect but that made no difference. The downloads just send about 2kb and stops.
Anyone else?
Thanks,
Trevor
Re: Downloads are not working
Posted: Mon Apr 08, 2024 5:58 am
by 16582679
Update, the file that is downloaded is named: "TeeChartVCLFMX-2023.39.exe", however, it is not an exe at all, it appears to be a PHP error. Below are the contents of that exe file:
____________________________________________________
Code: Select all
<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;">
<h4>A PHP Error was encountered</h4>
<p>Severity: Warning</p>
<p>Message: readfile(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0</p>
<p>Filename: helpers/MY_download_helper.php</p>
<p>Line Number: 205</p>
<p>Backtrace:</p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/application/helpers/MY_download_helper.php<br />
Line: 205<br />
Function: readfile </p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/application/controllers/Steema.php<br />
Line: 3108<br />
Function: force_download_external </p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/application/controllers/Mini_auth_www.php<br />
Line: 34<br />
Function: getprivate </p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/index.php<br />
Line: 291<br />
Function: require_once </p>
</div>
<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;">
<h4>A PHP Error was encountered</h4>
<p>Severity: Warning</p>
<p>Message: readfile(https://www.steema.com/files/vcl/public/TeeChartPro9/TeeChartVCLFMX-2023.39.exe): failed to open stream: no suitable wrapper could be found</p>
<p>Filename: helpers/MY_download_helper.php</p>
<p>Line Number: 205</p>
<p>Backtrace:</p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/application/helpers/MY_download_helper.php<br />
Line: 205<br />
Function: readfile </p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/application/controllers/Steema.php<br />
Line: 3108<br />
Function: force_download_external </p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/application/controllers/Mini_auth_www.php<br />
Line: 34<br />
Function: getprivate </p>
<p style="margin-left:10px">
File: /usr/home/nook4/public_html/index.php<br />
Line: 291<br />
Function: require_once </p>
</div>
____________________________________________________
Re: Downloads are not working
Posted: Mon Apr 08, 2024 1:14 pm
by yeray
Hello,
Sorry, we've migrated the website to a new server and we are encountering some errors like those.
We are working on it.
Re: Downloads are not working
Posted: Mon Apr 08, 2024 4:32 pm
by yeray
Hello,
Downloads should work fine again.